Communication, Not Marketing, is at the Heart of Social Media

Annette Schwindt from Schwindt-PR is this week’s guest on Online Marketing & Communications.

Annette Schwindt

Annette Schwindt

I’ve known Annette, who is based in Bonn (Germany), for 7 years. We first connected when I translated Norwegian author Pål H. Christiansen’s Drømmer om storhet and she was doing some work for Pål.

We got talking and I suggested Annette investigate what she could do with a blog. She did and she has gone on to establish herself as a leading blogger and thought-leader on social media in Germany. Today she is a highly regarded digital communications consultant and her blog is one of the top ten German speaking social media blogs.

Visit Annette’s English page or check out her blog (in German).

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Apple Puts its Social Tribe First


Apple Watch. I bet those two little words will feature on a bazillion blog posts the internet over today. Apple. Watch.

I guess most of us thought that the Death Star Cupertino scamps would christen their latest wearable the “iWatch” so at least they surprised us about one thing.

I wasn’t surprised by much though. For starters, I wasn’t surprised:

  • The Guardian live-blogged Apple’s announcement
  • The Daily Mail had the Watch as their top story of the day
  • Svenska Dagbladet were momentarily distracted from the run up to the General Election
  • or that the new Apple Watch Emojis are the stuff of nightmares .

The biggest of all these non-surprises, though, had to be just how many people were interested in the whole thing.

Everywhere I looked Apple Watch or the Apple iPhone 6 seemed to be screaming out of a screen at me. Everywhere. [Read more…]

Do You Know Why Facebook and Twitter are Better Than SEO?

Do you know why Facebook and Twitter are better than SEO when it comes to getting more traffic for your business website?

They’re not!

Okay, I admit it was a bit of a trick question, but bear with me. The truth is that neither SEO nor social will get you targeted traffic that converts if you don’t focus on your audience.

When both are used correctly, however, I can guarantee you will find your customers and move them into your sales funnel.

Don’t believe me?

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Social Media Explained

markschaefer_circle-1024x1024Mark Schaefer, blogger, educator, marketing maestro and author, joins the show this week to talk about his new book Social Media Explained: Untangling the World’s Most Misunderstood Business Trend.

I ask Mark about why we need yet another book on social media and we get into an interesting conversation about how key stakeholders in businesses need to understand the current digital marketing climate.

We focus on just why social media and the conversations we have online are increasingly important in an era of content shock – a phrase coined by Mark to describe the rabid proliferation of content marketing in the last years.

Click to Listen

[ Right-click to download ]
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$10 for a promoted update on Facebook earned me $7500

James Royal LawsonEarlier this year I ran a Facebook campaign. I paid to promote a status update I made on my Facebook business page. I got an ROI (so far) of 75000%.

As a small business owner, I’m faced with a multitude of marketing options both free and paid, time consuming and mindlessly quick.

I’m also a digital strategist, so I have a slightly easier time with the digital initiatives than I perhaps do with the analogue ones.

Even so, there’s only so much you can guess or hypothesise before you need to dip your toes in the water.
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The 4 Best Digital Marketing Platforms for a Consulting Business

It’s easy to drown in the different forms of digital marketing out there if you’re running a consulting business. Because time is precious, particularly if you work as a consult, juggling every aspect of your business, you need to focus on doing what’s imperative – not just helpful.

To help keep things simple but effective, here are the content marketing platforms I think you need to include in 2013 as part of your strategic online marketing plan.

1. Blog.

Do not ignore the power of a blog. They help get you found in Google and other search engines, generate leads and give prospects an insight to your core skills. What’s more, a blog is full of personality. If you write in a tone of voice that reflects just who you are instead of “corporate speak” you’ll show customers a personal side of who you are. This is important because we do business with people, not businesses.

Get a blog right and it will bring new customers to your door. If you’re thinking of starting a business blog or have let yours go on hiatus too long, check out this post on what makes a great business blog.
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One Thing Your Marketing Strategy Needs in 2013

Don’t ever be afraid just because you’re not the first business in a niche. Burger King obviously weren’t put off by McDonald’s being in the market and neither were Max here in Sweden or Hesburger in Finland.

Over Christmas I found myself in a shop on Södermalm in Stockholm and although the clothes weren’t really my kind of thing there in the background was a piece of country rock playing that I just loved.

I sat down and listened, trying to figure out the title of the song. After a bit of digging I found it on Spotify and favourited it on a playlist so I could find out more about the band when I got back to my desk.

The song was “I Run to You” and the band are Lady Antebellum.

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Bernie J Mitchell Talks Social Media and Meet-Ups

BernieJMitchellSocial media has changed the landscape of networking and events.

This week’s podcast is an interview with British “conversation architect” and self-titled “purveyor of community” Bernie J. Mitchell.

Bernie, who started out in catering, now runs events and ‘un-conferences’ and Meet Ups. He also ran the London TEDx in TED Global Week 2011.

In the show, Bernie talks about the possibilities for attendees to connect and communicate through social media both in the run up to and after an event.

Click the player to listen now:

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8 Guaranteed Ways to Ruin Your Social Media Reputation

1. Broadcast Spam

The easiest way to ruin your company’s social media reputation is to tweet spammy links or Facebook updates related to selling your stuff. Constantly. Frequently. Everyday. In no matter of time at all people will close their ears to what you have to say, letting your avatar drift by in the twitter stream. At worst they’ll block your account and unfriend you.

Oh, and as a bonus tip: sign up for as many apps that blast out those spammy “Hey, I just signed up with NAME OF SERVICE” messages. People hate those, so they’ll definitely help you ruin your reputation.

2. Do Anything to Get Likes

Yup, it doesn’t matter who, just follow anyone or anything all the time. A robot, a porn site, a spammer, collect them all. You just want other people to see that you have a bazillion online followers and friends.

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The One Thing Swedes Can Teach Your Business About Social Media

social media sweden

The results of a study here in Sweden by Viasat and SIFO reveal that every other Swede who uses social media like Twitter, Google+ and Facebook follows a business. The figure is even higher for Swedes who follow a business on Facebook with them on average liking four companies.

Despite these striking figures, less than half of the Swedes surveyed know that you can get customer service through social media, and instead see a company website as the main channel for getting customer support.

This still reveals though that 50 percent DO know that social media is a route to content businesses for customer service. [Read more…]